Configuring a Custom “From” Email Address in Oracle Integration Cloud (OIC)

By default, Oracle Integration Cloud (OIC) sends notification emails using an Oracle‑managed email address such as:
[email protected]

While this works, it is not ideal for enterprise usage due to branding, trust, and spam‑filtering concerns. Most organizations prefer emails to be sent from their own domain email address (for example, [email protected]).

This blog explains how to configure a custom “From” email address in OIC so that emails are delivered successfully and behave like authenticated, non‑spam emails.

Step 1: Add a Custom Sender Email Address in OIC

1. Log in to Oracle Integration Cloud.
2. Navigate to:

Settings → Notifications

• Go to the Senders tab.
• Click Add Email Address.
• Enter your required email address, for example: [email protected]

Step 2: Verify the Email Address

• After adding the email address, Oracle sends a verification code to that mailbox.
• Access the mailbox and retrieve the verification code.
• Enter the code in OIC to complete verification. Once verified, the email address will appear as an approved sender in OIC.

Step 3: Raise an Oracle Support Ticket (Mandatory)

Even after verification, additional DNS configuration is required to prevent emails from being marked as spam.
What to do:

1. Raise an Oracle Support (SR) ticket with the request: “Please provide the CNAME record details required to configure a custom sender email address in OIC.” Oracle Support will provide: ✅ CNAME Key ✅ CNAME Value

Step 4: Update DNS Records (With DNS Admin)
Share the CNAME details received from Oracle Support with your DNS administrator and request them to:

• Add the CNAME key and value to your domain’s DNS records This step is critical to:
• Validate Oracle as an authorized sender
• Improve email trust
• Avoid spam filtering or message rejection

Step 5: (Optional but Recommended) Configure SPF Records

In addition to the CNAME record, it is strongly recommended to configure SPF (Sender Policy Framework).

SPF configuration helps:
✅ Improve email deliverability
✅ Prevent spoofing
✅ Reduce spam classification

Ask your DNS administrator to:

• Update the SPF record in DNS Lookups Step 6: Use the Custom “From” Address in Integrations Once all configurations are complete:

Always use the verified custom email address as the FROM address in your OIC integration notifications.

This applies to:

• OIC Integration Insight notifications